Is this enough?
Dear Dodo,
Thank you for your e-mail. I appreciate the opportunity to address your concerns.
We regret the unacceptable condition of the child seat you received at the beginning of your rental. It is Alamo's policy to wipe down and check each child seat upon return to the location. I apologize that the defect was overlooked on the last inspection. Please be assured Alamo would never intentionally release an unsafe child seat.
Alamo Rent A Car is committed to providing exceptional service to all ourcustomers. The behavior of the agent you spoke with at our Tallahassee location as you described, is not acceptable to us either. We realize that the conduct of our employees is a reflection on the entire company.Therefore, failure to serve our customers efficiently and courteously willnot be tolerated. We appreciate your bringing this matter to our attention.Please be assured that your comments have been forwarded to the appropriate management for corrective action.
I apologize for the frustration over the experience described in your correspondence. Alamo Rent A Car prides itself on the high level of servicewe provide to our customers. We understand that as a service oriented company, not only do we need to provide a quality product, we also need to be one step ahead of our competition when it comes to customer satisfaction.With this in mind, I have credited the cost of the child seat rental back toyour credit card. Please allow 7-10 business days for the credit of $65.33to post to your account. If we can be of further assistance, please do nothesitate to contact us.
Yours sincerely etc etc etc
posted by dodo @ 10:01 am
5 Comments:
they don't seem overly concerned. it seems a bit too much of a stock answer. 'oh well, your child didn't fly through the windscreen so just take your money back'.
"If your child had been hurt/killed, we would have refunded you the entire cost of the day's rental."
Blech. Boo Alamo!
wow.
if I weren't such a sloth, I'd report it to the papers myself, right this minute.
okay, right after my first cup of coffee tomorrow morning.
that's COMPLETE BULLSHIT, dude.
Holy Crapy, dodo! That polite letter barely masks their contempt for the fact that you dared to point out their imbecility. You did the right thing.
Unbe-f*cking-lievable!!
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